Shipment Policy

Effective Date: January 11, 2025

At IllTopix Modern Muse, we are dedicated to providing timely and reliable shipping services to ensure your order reaches you as quickly as possible. Our Shipment Policy outlines the shipping methods, processing times, and other important details to make your shopping experience as smooth as possible.

1. Shipping Methods
We offer a variety of shipping options to meet the needs of our customers. Shipping costs and delivery times vary depending on the destination, shipping method selected, and the size of your order. The available shipping options are as follows:

  • Standard Shipping: Delivery within 5-7 business days (domestic).
  • Expedited Shipping: Delivery within 2-3 business days.
  • Overnight Shipping: Next-day delivery (available for select locations).

Shipping fees will be calculated at checkout based on the selected shipping method and delivery address.

2. Order Processing Time
Orders are typically processed and shipped within 1-2 business days of receiving your order, excluding weekends and holidays. During peak seasons or special promotions, processing times may be slightly longer. Once your order is processed, it will be shipped according to the shipping method you have chosen.

3. Shipping Restrictions
At this time, IllTopix Modern Muse ships to the United States and select international locations. If you are located outside of our shipping areas, please contact us to inquire about potential shipping options. We are continually working to expand our international shipping options.

4. Delivery Time
Delivery times vary based on the shipping method chosen and the destination of your order. The following are estimated delivery times:

  • Standard Shipping: 5-7 business days.
  • Expedited Shipping: 2-3 business days.
  • Overnight Shipping: Next-day delivery (available for select locations).

Please note that these are estimates, and delivery times may be affected by factors such as weather, carrier delays, or other unforeseen circumstances.

5. Shipping Confirmation and Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use the provided tracking number to monitor the status of your package as it moves through the shipping process. Please allow up to 24 hours for tracking details to appear after your order has been shipped.

6. Address Accuracy
It is your responsibility to ensure that the shipping address provided is correct and complete. IllTopix Modern Muse is not responsible for delays or misdeliveries due to incorrect or incomplete address information. If you notice an error in your shipping details after placing your order, please contact us immediately to update the information before your order is shipped.

7. Shipping Insurance
All shipments are insured by IllTopix Modern Muse to protect against loss or damage during transit. If your package is lost, stolen, or damaged, please contact us immediately so we can assist in resolving the issue with the carrier.

8. Signature Requirement
For high-value items, a signature may be required upon delivery. If you are unavailable to sign for the package, please arrange for an alternative delivery method with the carrier, or choose to have the package delivered to a location where someone can sign for it.

9. International Shipping (If Applicable)
For international orders, please be aware that additional shipping fees, customs duties, taxes, and import fees may apply depending on your country of residence. These additional costs are the responsibility of the customer and are not included in the shipping charges at checkout. You may want to check with your local customs office for more information on these potential fees before placing your order.

10. Delayed Shipments
In the event that your order is delayed beyond the estimated delivery time, please contact our customer service team. We will work with the carrier to track the status of your order and provide updates. While we strive to ensure timely delivery, we are not responsible for delays caused by external factors such as weather, strikes, or other situations beyond our control.

11. Lost or Damaged Packages
If your package is lost, stolen, or damaged during shipping, please contact us within 7 days of receiving your shipping confirmation email. We will assist in investigating the issue with the carrier and provide you with a resolution, which may include a replacement or refund, depending on the situation.

12. Contact Us
If you have any questions or concerns regarding shipping, please don’t hesitate to reach out to our customer support team:

We are here to ensure that your order arrives safely and on time. Thank you for choosing IllTopix Modern Muse!